Law Offices are Adapting to Physical Distancing

Here are a few additional best practices to our last post remote online best practices implemented by Privycounsel attorneys with offices and staff, adapting to the CDC guideline for coronavirus disease 2019 (COVID-19)

Be proactive-make calls to clients to see how they’re doing, volunteer status of matter, ask them if there is anything we can do to help. Not just re legal services. Be empathetic- this is a very scary and desperate time for many. Be a friend. Do memorialize all matter discussions and time on the client portal.
Adjust staffing schedule: Adjust in office staffing to maximized time when only one person in office at a time. Try to keep time equal and fair.
Set scheduling for remote work for staff. Forward phones to staff on staggered schedule.
On delivery appointment where client signatures must be notarized, arrange for notary physically in office. Attorney can be on phone/video conference even from another office to avoid direct contact.
Engage more on the client communication portal (Privycounsel), for a distraction free collaboration between the law office and clients.
Re in office appointments to phone/video, staff to make inquiry of clients re level of necessity. Screen clients for health and other circumstances that may put people at risk.
Daily phone/video huddles with team to review their situations, go over what has worked well, what hasn’t and what needs improvement or change.
Engage more in your social media to let future clients know we’re still open for business with the online portal and are following the have taken steps to protect clients in office, limit contact, sanitize, etc. Be transparent and honest, put clients’ apprehensions at ease.

Insight #3 Efforts to Improve the Bar Exam

Insight #2 Measuring the Health of a Law Firm

Insight #1 Imagine the next chapter. What’s your end game?

Privy CounselMarch 26, 2020Comment